Responsible Gambling

Responsible Gambling at Real Spin: What These Tools Are For

Pokies and casino games are entertainment, not a way to make money. Real Spin builds in a set of safer-gambling tools so you can play within limits you choose, before a session starts rather than after it has got away from you.

These tools exist so you stay in control of your time and your balance. They are not a punishment and they are not hidden away: you set them, you can adjust them, and the information about how to get help is always within reach.

This page is strictly for players aged 18 and over. If gambling is no longer fun, or someone close to you has raised a concern, the steps below take minutes to action and real local support is one phone call away.

Setting a Deposit, Loss or Time Limit

Limits are the simplest way to keep your account inside a budget you decide in advance. Set them before you deposit, while you're thinking clearly about what you can afford to lose.

1. Log into your Real Spin account and open your account settings or cashier area.
2. Find the responsible gambling or limits section.
3. Choose the type of limit you want: deposit, loss, wager or session time.
4. Select the period: daily, weekly or monthly.
5. Enter the amount or time you want to set as your cap.
6. Confirm the change and check the new limit is reflected in your account.
7. Contact support if you want to lower a limit further, as this can take effect immediately, while increases are subject to a cooling-off period.

Reality Checks

A reality check is a pop-up reminder that appears during play, showing how long you've been logged in and your current win or loss. It's a simple nudge to pause and decide whether to keep playing.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a set period when you need a complete break rather than just a limit.

How to Request It

Contact Real Spin support and ask to self-exclude. You choose the length of time, and during that period you won't be able to log in, deposit or receive marketing emails about promotions.

What Happens During Exclusion

• Your account is locked for the full period you selected.
• Deposits and gameplay are switched off until the exclusion ends.
• Promotional emails and bonus offers stop being sent to you.
• Any balance already in your account remains yours and can be withdrawn.

Self-exclusion through Real Spin applies to your account with us. It is separate from any national self-exclusion scheme for Australian-licensed wagering operators, so if you want a broader break across multiple operators, look into local support services below as well.

Safer Gambling Tools Available

Recognising the Warning Signs

Problem gambling develops gradually, and it helps to know what to watch for in yourself or in someone close to you.

Signs in Your Own Play

• Chasing losses by depositing more than you planned.
• Gambling to escape stress, boredom or low mood rather than for fun.
• Spending more time or money than you intended, session after session.
• Hiding the amount you spend from family or friends.
• Borrowing money or using funds meant for bills to keep playing.
• Feeling irritable or anxious when you try to cut back.

Signs in Someone You Care About

• Unexplained financial stress or secrecy around money.
• Withdrawing from family, work or social activities.
• Mood swings linked to wins and losses.
• Repeated promises to stop or cut back that don't hold.

Noticing any of these in yourself or someone else is a good reason to use the tools above or reach out for support, not a reason for shame.

Where to Get Help Locally

Free, confidential support is available across Australia, 24 hours a day, regardless of which site or operator you play with.

• Gambling Help Online: call 1800 858 858 or visit gamblinghelponline.org.au for live chat, counselling and support resources.
• Lifeline: call 13 11 14 for crisis support if you're struggling emotionally, at any hour.

These services are independent, free to use, and set up specifically to help with gambling-related harm, from a single concerning session through to long-term support plans.

If you are under 18, Real Spin is not for you. Gambling is strictly an adult activity, and age verification applies to every account.

Frequently Asked Questions

How do I set a deposit limit on my Real Spin account?

Open your account settings, go to the responsible gambling or limits section, choose deposit limit, pick daily, weekly or monthly, and enter your amount. Lower limits apply straight away; raising a limit later involves a short cooling-off period.

Can I self-exclude from Real Spin permanently?

Yes, contact support and request self-exclusion for the length of time you need, including longer or indefinite periods. Your account stays locked for that duration, with no deposits, gameplay or marketing emails sent to you.

What happens to my account balance if I self-exclude?

Any funds already in your account remain yours during self-exclusion. You can still request a withdrawal of your existing balance even though deposits and gameplay are switched off for the period you chose.

Is Gambling Help Online free and confidential?

Yes, Gambling Help Online on 1800 858 858 is free, confidential and available 24/7 to anyone in Australia affected by gambling, whether that's you directly or a family member or friend.

Does a reality check stop me from playing?

No, a reality check simply pauses your screen with a pop-up showing your session length and current win or loss. You choose whether to keep playing or log out after reading it.

What is the minimum age to use Real Spin's responsible gambling tools?

These tools are only relevant to verified account holders, and every Real Spin account requires you to be 18 or over. Age verification is part of account setup and ongoing account checks.